Terms of Service

Last updated: October 14, 2025

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Falcon Internet ("Company," "we," "us," or "our") concerning your access to and use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

Services

Falcon Internet provides web hosting, managed hosting, cloud infrastructure, and related services ("Services"). We reserve the right to modify, suspend, or discontinue any aspect of our Services at any time.

Account Registration

To use our Services, you must:

  • Be at least 18 years of age
  • Provide accurate, current, and complete information during registration
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Immediately notify us of any unauthorized use of your account

Acceptable Use Policy

You agree not to use our Services to:

  • Violate any applicable laws or regulations
  • Infringe upon the intellectual property rights of others
  • Transmit any harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable content
  • Distribute viruses, malware, or other malicious code
  • Engage in any activity that could damage, disable, or impair our servers or networks
  • Attempt to gain unauthorized access to any systems or networks
  • Send unsolicited bulk email (spam)
  • Host or distribute pirated software or other infringing materials
  • Engage in fraudulent activities
  • Mine cryptocurrency without prior written approval

Payment and Billing

Fees

You agree to pay all fees associated with your selected service plan. All fees are non-refundable except as required by law or as explicitly stated in our refund policy.

Billing Cycle

Services are billed in advance on a monthly, annual, or other agreed-upon basis. Your account will be automatically charged at the beginning of each billing cycle unless you cancel your service.

Price Changes

We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price increases. Continued use of our Services after a price increase constitutes acceptance of the new pricing.

Late Payment

Failure to pay fees when due may result in suspension or termination of your Services. We may charge interest on overdue amounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

Service Level Agreement

We strive to maintain high availability of our Services. Specific uptime guarantees and remedies for service interruptions are detailed in our Service Level Agreement, available upon request.

Data Backup and Security

While we implement reasonable security measures and perform regular backups, you are solely responsible for maintaining your own backups of your data. We are not liable for any data loss.

Intellectual Property

Our website, Services, and all related content are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or create derivative works without our express written permission.

You retain all rights to the content you upload to our Services. By uploading content, you grant us a license to store, process, and transmit your content as necessary to provide our Services.

Termination

By You

You may cancel your Services at any time through your account portal or by contacting customer support. Cancellation will be effective at the end of your current billing period.

By Us

We may suspend or terminate your account and access to our Services:

  • For violation of these Terms
  • For non-payment of fees
  • For activity that may harm our systems or other users
  • If required by law
  • At our sole discretion, with or without cause, upon reasonable notice

Effect of Termination

Upon termination, your right to use our Services will immediately cease. We may delete your data within 30 days of termination unless otherwise required by law.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FALCON INTERNET SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • Your use or inability to use our Services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our Services
  • Any bugs, viruses, or other harmful code that may be transmitted through our Services
  • Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content

IN NO EVENT SHALL OUR TOTAL LIABILITY EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Indemnification

You agree to indemnify, defend, and hold harmless Falcon Internet and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from your use of our Services or violation of these Terms.

Dispute Resolution

These Terms shall be governed by the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these Terms or our Services shall be resolved through binding arbitration in Winston-Salem, North Carolina.

Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Falcon Internet regarding our Services and supersede any prior agreements.

Contact Information

If you have questions about these Terms, please contact us: